Recent news has shown that over 25% of UK residents are finding it very difficult to find a trustworthy plumber who is reliable, on-time, and on-budget. It’s not just plumbers, though, this research also showed that similar complaints were to be found with electricians and builders as well.
It makes sense to assume, that once a homeowner has found a tradesperson such as a local plumber that they trust, then they will continually use them again, and refer friends and relations to them. In fact, nearly three quarters of people surveyed said that they would definitely use a plumber again if they were happy with the work.
That is why it’s so important if you are a plumbing company to always provide an exceptional service, pricing, as well as the image that you portray.
In addition to those statistics spoken about above, homeowners also said that they want to keep their search local when it comes to using plumbers, electricians, and other types of tradesmen. Given that it’s essential that you ensure that your business is not only highly visible online, but you also have the reviews and social proof to back up your work.
Finding a reliable plumber shouldn’t be difficult. If you use the Manchester area of the UK as an example, this is what happens when you type the word plumber, or Manchester plumbers into Google.
Now which one do you think you would click on? It would probably be one of the companies who have good Google reviews – makes sense doesn’t it? So with that in mind, it’s imperative to always keep customer service at the core of everything that you do, and also follow up with customers to see if they will leave you a solid review.
Another essential aspect would be to ensure that your website and social media profiles are as good as they can be. We’ve had a look at a few Bournemouth plumber websites locally, and this is what we found with some feedback:
This website from a local company based in Bournemouth and Poole tells the customer exactly what to expect in terms of how long a quote will take, their availability, and also the services that they offer including boiler check and gas safety certificates. We give this one a score of 7 out of 10
Plumbers in London (Checkatrade)
This is the popular Checkatrade website and lists the best plumbers in the London area, letting you pick and choose according to how well they have been rated by local people who have used them in the past – we give this a score of 8 out of 10
What Questions to Ask a Plumber
If you are a homeowner yourself, then we also believe that there are some things that you should be asking any plumbing company that you call out for a quote. Those questions to ask are listed below, and should give you a good indication on whether or not you should use them in your own home:
• How long has the plumbing company been operating in the local area for?
• Are they able to supply references from happt customers they have worked for?
• Will they offer a guarantee on the plumbing work that they undertake?
• Do they have the suitable insurance policies and coverage?
• Are they up to date and Gas Safe registered?
• Is the quote they give you final or will there be hidden costs?
Other things to look out for are with regards to the type of job you are asking the plumber to do for you. For example, if it’s a central heating or boiler problem then you need a properly qualified and registered heating engineer.
They might not be water and leak experts, but what they will be is a company that had the necessary qualications to deal with Gas and heating appliances which can be very dangerour if in the wrong hands!
Any heating engineer that you employ should have undergone specific training, and be Gas Safe registered meaning that they can work on gas appliances both legally and safely.
If and when you do decide to employ a plumber in your home, then by default the very best ones should do the following for you:
1. Explain exactly what they are going to do and what goods/services you can expect to receive
2. Tell you exactly how much things are going to cost and when you should have to pay them and how
3. Give you a proper contract and terms and conditions so that you don’t get any nasty surprises somewhere down the line.
We hope this articles help both homeowners, as well as professional plumbing companies.
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